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License authentication failed

Posted: Wed Jul 11, 2012 7:30 pm
by J_Bo
I entered my activation number into the space provided after downloading the full version, but i get this message every time i start the full game and it won't let me activate the game when re-downloading the game. any help would be appreciated! thanks

Re: License authentication failed

Posted: Wed Jul 11, 2012 7:36 pm
by kschoice
Are you sure you entered the right number ?

Re: License authentication failed

Posted: Wed Jul 11, 2012 7:42 pm
by J_Bo
I'm not sure no, i might have entered it wrong the first time but it hasn't allowed me to try again and seems to have blocked that ability.

Re: License authentication failed

Posted: Wed Jul 11, 2012 7:47 pm
by J_Bo
I found another person who i think may have had the same problem on the forum, i'll have a look at whether there was a solution on that.

Re: License authentication failed

Posted: Wed Jul 11, 2012 7:48 pm
by kschoice
J_Bo wrote:I found another person who i think may have had the same problem on the forum, i'll have a look at whether there was a solution on that.


Uninstalling and reinstalling the game should enable you to enter a licence number again.

Re: License authentication failed

Posted: Wed Jul 11, 2012 7:55 pm
by J_Bo
Just tried again and it still says that full game is blocked :(

Re: License authentication failed

Posted: Wed Jul 11, 2012 7:59 pm
by kschoice
J_Bo wrote:Just tried again and it still says that full game is blocked :(


Can you be more specific ? What reason does it give ?

Re: License authentication failed

Posted: Wed Jul 11, 2012 8:17 pm
by J_Bo
As far as i can see, it gives no reason. Each time i launch the game it says 'Licence authentication failed' Followed by Full version features disabled'. This is as far as i've gotten so far haha

Re: License authentication failed

Posted: Wed Jul 11, 2012 8:18 pm
by J_Bo
It also says 'you have to register and install you license file in order to unlock this version'

Re: License authentication failed

Posted: Wed Jul 11, 2012 8:21 pm
by kschoice
Ok so the licence you entered is incorrect. Have you tried uninstalling and reinstalling ?

Re: License authentication failed

Posted: Wed Jul 11, 2012 8:27 pm
by J_Bo
Yes, i've done that numerous times. Do you think the problem may be with the download link from my activation email?

Re: License authentication failed

Posted: Wed Jul 11, 2012 8:31 pm
by kschoice
J_Bo wrote:Yes, i've done that numerous times. Do you think the problem may be with the download link from my activation email?


I am sure there is nothing to do with that. When you uninstall and reinstall, does the game ask you again for the license number ?

Re: License authentication failed

Posted: Wed Jul 11, 2012 8:33 pm
by J_Bo
No, it just comes up with the same thing. Is there maybe a file that i am missing or need to remove which may be stopping the game from re-activating?

Re: License authentication failed

Posted: Wed Jul 11, 2012 8:38 pm
by kschoice
Normally, the uninstallation process should remove those files. You need to look for a file called licence.dat in Program Files and/or in our Local Settings directory.

Re: License authentication failed

Posted: Wed Jul 11, 2012 8:53 pm
by J_Bo
I can't seem to find the license.dat file. I'm using windows 7 and it is not in my Applications data folder