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No Download Link Email

Posted: Mon Jul 16, 2012 4:21 pm
by ScottWilde
I have not recieved an email with a download link in it. I have a receipt from PayPal but no download link for the game. I cannot use the contact info on the shop either because the security code does not appear for me on there so cannot send an email.

Re: No Download Link Email

Posted: Mon Jul 16, 2012 4:36 pm
by kschoice
ScottWilde wrote:I have not recieved an email with a download link in it. I have a receipt from PayPal but no download link for the game. I cannot use the contact info on the shop either because the security code does not appear for me on there so cannot send an email.


Please check your anti-spam folder if you have one. If that doesn't help, contact us at office at www.galactic-gaming-guild.com.

Re: No Download Link Email

Posted: Tue Jul 17, 2012 5:27 pm
by ScottWilde
The email you asked me to send to does not work.

THIS IS WHAT IT SAYS
<office@www.galactic-gaming-guild.com>:
Mail server for "www.galactic-gaming-guild.com" unreachable for too long

Re: No Download Link Email

Posted: Tue Jul 17, 2012 6:30 pm
by kschoice
ScottWilde wrote:The email you asked me to send to does not work.

THIS IS WHAT IT SAYS
<office@www.galactic-gaming-guild.com>:
Mail server for "www.galactic-gaming-guild.com" unreachable for too long


It's weird. The contact form on www.galactic-gaming-shop.com should work now though.

Re: No Download Link Email

Posted: Mon Jul 23, 2012 11:43 pm
by ScottWilde
Fixed now thanks.

Re: No Download Link Email

Posted: Mon Sep 03, 2012 11:53 am
by Schnils
I got the same Problem. Bought the game via Paypal, didn't receive any download link per mail. I already contacted you via mail, but maybe you can help me here? thx!

Re: No Download Link Email

Posted: Mon Sep 03, 2012 12:30 pm
by kschoice
Schnils wrote:I got the same Problem. Bought the game via Paypal, didn't receive any download link per mail. I already contacted you via mail, but maybe you can help me here? thx!


Make sure you check any spam folder.

Re: No Download Link Email

Posted: Mon Sep 03, 2012 12:33 pm
by Schnils
i did, there is no e-mail in there

Re: No Download Link Email

Posted: Mon Sep 03, 2012 12:37 pm
by kschoice
Schnils wrote:i did, there is no e-mail in there


If you used the contact form on the shop website, my colleague will contact you and sort your problem out. Sorry for the inconvenience.

Re: No Download Link Email

Posted: Mon Sep 03, 2012 12:38 pm
by Schnils
no i didnt. i just sent an e-mail to the e-mail adress in the payment-confirmation

EDIT: now i sent another e-mail via the contact formular

Re: No Download Link Email

Posted: Mon Sep 03, 2012 1:13 pm
by Schnils
sorry, don't want to annoy you, but i bought this game for 15€, and didn't receive the code or an answer to any of my e-mails so far. this forum doesn't look like you have to handle many of these problems, so i would appreciate if you contact me soon.

Re: No Download Link Email

Posted: Mon Sep 03, 2012 4:33 pm
by Schnils
Thanks for the gread help via Message and E-Mail, works now!

Re: No Download Link Email

Posted: Mon Sep 03, 2012 5:21 pm
by kschoice
You're welcome. Enjoy the game.

Re: No Download Link Email

Posted: Fri Aug 16, 2013 8:10 pm
by Francè96
Hi I'm Francesco,I have got a problem with the game because I bought it 3/4 days ago by Paypal and I didn't receive any e-mail with the download and the license.I have only the e-mail with the confirmation of purchase but anything alse (I controlled also in spams). I tried to contact them by this link https://www.galactic-gaming-shop.com/(where there is "CONCTAT") but I had no reply.Why?Please tell me something about this problem.

Re: No Download Link Email

Posted: Tue Aug 20, 2013 6:28 pm
by kschoice
Francè96 wrote:Hi I'm Francesco,I have got a problem with the game because I bought it 3/4 days ago by Paypal and I didn't receive any e-mail with the download and the license.I have only the e-mail with the confirmation of purchase but anything alse (I controlled also in spams). I tried to contact them by this link https://www.galactic-gaming-shop.com/(where there is "CONCTAT") but I had no reply.Why?Please tell me something about this problem.


Please first make sure the license e-mail didn't go in any spam folder or filter.