360 Controller not Recognized

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Eclecticats
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360 Controller not Recognized

Postby Eclecticats » Tue Mar 06, 2018 3:32 am

Just purchased the game from Steam on March 5, 2018. First it says that it could not start, so I turned my computer off. Put computer on and started the game and it did not get the error. Problem is, when I go to settings, there is no controller in control settings, only keyboard and my 360 controller works with all my other games. I even went back to Steam settings and check my controller and it was active.

This version was suppose to fix that bug, but it didn't.

I have Windows 10, 64.

Love tennis and waited a long time for a new one to come out and now I can't play it. :cry:
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kschoice
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Re: 360 Controller not Recognized

Postby kschoice » Tue Mar 06, 2018 7:41 am

Hi

A temporary (and I readily admit, counter-intuitive) fix is to actually disable your controller in Steam settings.
For a reason that we weren't able to understand, when activated in Steam, it "steals" the controller and the controller library used by Full Ace is unable to see it.
We will release an update with a workaround shortly.

We are sorry for the inconvenience, at least you should be able to play now.

EDIT : There is a new update (1.0.4) that includes the workaround I was talking about.

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Re: 360 Controller not Recognized

Postby Eclecticats » Tue Mar 06, 2018 11:01 pm

Thank you. It works now. It recognizes the controller. Been practicing and learning. So far great. I love tennis. Waited a long time for a new one.

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Re: 360 Controller not Recognized

Postby kschoice » Wed Mar 07, 2018 1:14 pm

Eclecticats wrote:Thank you. It works now. It recognizes the controller. Been practicing and learning. So far great. I love tennis. Waited a long time for a new one.


Glad you like!

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Re: 360 Controller not Recognized

Postby Eclecticats » Wed Mar 07, 2018 10:24 pm

I spoke too soon. It worked fine last night.
Now, today it doesn't recognize my controller again.
I do setup and config controller in Steam and also in your game.
It shows up as a selection but that's about it.
I can't play the game.

Also, when it did work, I still could not understand how to select the coin toss and whether to serve first.

Very frustrating.

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Re: 360 Controller not Recognized

Postby kschoice » Wed Mar 07, 2018 10:31 pm

Eclecticats wrote:I spoke too soon. It worked fine last night.
Now, today it doesn't recognize my controller again.
I do setup and config controller in Steam and also in your game.
It shows up as a selection but that's about it.
I can't play the game.

Also, when it did work, I still could not understand how to select the coin toss and whether to serve first.

Very frustrating.


With v1.0.5, you most probably have to check the Use Steam API box in the CONTROL settings.
During the coin toss, all you have to do at each step is push in the direction according to your choice : LEFT, RIGHT, UP, DOWN.

I understand that this is frustrating. Please understand that it is also very frustrating to spend years developing a game as an independent developer and when you finally release it, discovering that both libraries (including the one that is provided by the platform you're selling the game on) you have at your disposal to handle controllers don't work consistently at all among end users, resulting in having to put up complicated workarounds in order for all of them to be able to play the game as intended, and making the game unnecessarily complicated to setup.
Especially when those issues didn't show up while beta testing with more than 50 people.

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Re: 360 Controller not Recognized

Postby Eclecticats » Thu Mar 08, 2018 3:26 am

I understand.

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Re: 360 Controller not Recognized

Postby kschoice » Thu Mar 08, 2018 7:24 am

Have you tried this ? And the other way around ? One of those should work for you.

kschoice wrote:With v1.0.5, you most probably have to check the Use Steam API box in the CONTROL settings.

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Re: 360 Controller not Recognized

Postby Eclecticats » Thu Mar 08, 2018 6:33 pm

I have the steam box checked and it still won't work.
Before the V1.05 update it worked.

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Re: 360 Controller not Recognized

Postby kschoice » Thu Mar 08, 2018 6:36 pm

Eclecticats wrote:I have the steam box checked and it still won't work.
Before the V1.05 update it worked.


It doesn't work whether or not the box is checked ?
You may also want to quit the game and relaunch it, with each setting.

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Re: 360 Controller not Recognized

Postby Eclecticats » Thu Mar 08, 2018 7:35 pm

If I don't select Steam check off, only keyboard shows up, so I have to check it.
I go through the setup and it says that controller is configured for Full Ace Tennis and
when I select Challenge just to see if it works. On the upper left side it says Controller 1, but controller is
still not recognized.
It isn't even recognized on the Menu Screen.

It worked fine after the V1.04 update which fixed it.

Now V1.05 fixed it for others and now I don't work.

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Re: 360 Controller not Recognized

Postby kschoice » Thu Mar 08, 2018 7:49 pm

Eclecticats wrote:If I don't select Steam check off, only keyboard shows up, so I have to check it.
I go through the setup and it says that controller is configured for Full Ace Tennis and
when I select Challenge just to see if it works. On the upper left side it says Controller 1, but controller is
still not recognized.
It isn't even recognized on the Menu Screen.

It worked fine after the V1.04 update which fixed it.

Now V1.05 fixed it for others and now I don't work.


What beats me is that I made it so that checking the Steam option on should run the exact same code as version 1.04.

Can you try disabling any support for controllers in the Steam Big Picture interface, then launch the game with the option checked off ?

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Re: 360 Controller not Recognized

Postby Eclecticats » Thu Mar 08, 2018 10:38 pm

Okay I went to Big Picture, then controller and unchecked all the controllers.
Now the controller works with your game.

I checked my other games and they still work with my controller.

Thank you for all your help.

I must admit that your game is very hard. I'm lucky to get a whack at the ball.
It moves fast.
It's taking me awhile to get used to using the Left Bumper & Right Bumper keys. moving player and still hit the ball.
Have tried Exhibition and boy does that ball come fast. My fingers get all tangled up. I can't move that fast.
I guess it takes a lot of practice.

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Re: 360 Controller not Recognized

Postby kschoice » Thu Mar 08, 2018 10:43 pm

Eclecticats wrote:Okay I went to Big Picture, then controller and unchecked all the controllers.
Now the controller works with your game.

I checked my other games and they still work with my controller.

Thank you for all your help.

I must admit that your game is very hard. I'm lucky to get a whack at the ball.
It moves fast.
It's taking me awhile to get used to using the Left Bumper & Right Bumper keys. moving player and still hit the ball.
Have tried Exhibition and boy does that ball come fast. My fingers get all tangled up. I can't move that fast.
I guess it takes a lot of practice.


I'm glad we could make it work. Unfortunately there are players who still have trouble.

The game requires lots of practice indeed. But I'm far from being a hardcore gamer, and I still manage it. You may temporarily enable Auto-Prepare to make the gameplay simpler.
I will also try to provide easier difficulty levels.

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Re: 360 Controller not Recognized

Postby Eclecticats » Fri Mar 09, 2018 3:16 am

How do I enable Auto-Prepare to make the gameplay simpler? I did not find anything in Settings, except,
easy, which is what I have it set at.
I just changed the ball to slow to see if that helps me learn.

Will the tennis players ever look like the real tennis players?


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